Where do I begin. EVERYONE is very polite and always greets you with a smile. Even while I was out back smoking, a maintenance technician even greeted me as if he was behind the front desk. BEYOND PROFESSIONAL interaction with EVERY employee I encountered. ROOMS ARE IMMACULATE! VERY CLEAN!! Bed and pillows are like clouds. And the reservation process and having to upgrade to 2 larger rooms was a breeze. Smooth and easy check-in! 5 STARS ALL THE WAY!! THANK YOU TO EVERYONE AT HILTON GARDEN INN & SUITES in Florence, SC!! You guys have set the bar incredibly high. Made my Irma Evacuation so much less stressful as soon as I was greeted at the counter. Thank you guys!!! YOU ROCK!!!
Stopped here on our way back from Florida to New York and the guy at the front desk was very helpful and had a smile on his face. The room was okay, very outdated compared to today's rooms. Plenty of parking and felt like a safe area.
Now, I am aware that I'm in Florence, SC but when the employees figure out that they are at a paid job, that will be a step in the right direction. Everyone acts like they are clueless like this is volunteer work. No one knows anything and can answer any questions. Or, even will try to make an attempt to figure it out like they don't care. Very frustrating!!!!!! The hotel's decor is pretty but that's it. I don't wanna feel like the employees were all born in corn fields on pecan trucks in a pretty hotel. Those things don't match. I wish they would have spent that money on better training. However, the rooms are decent.
Clean, comfortable, and convenient! The staff was incredibly friendly and competent. The pool was perfect. The restaurant area was well tended...one of the best I have ever seen. The ladies in housekeeping went above and beyond!!
Hotel is amazing!! Really nice and clean. The service was spectacular. Staff was super friendly. I was given great advice on places to eat but then kept hearing the raves about the food their onsite restaurant. Tried the Salmon with grilled veggies and mashed potatoes. Sooo yummy. Will definitely stay here again when in town.
Hilton Garden Inn Florence is a US Lodging based in Florence, South Carolina. Hilton Garden Inn Florence is located at 2671 Hospitality Blvd, Florence, SC 29501, USA.
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