I went to Firestone in Florence SC on Friday at 7am to get an oil change and tire rotation. It took them 2 hours to complete this simple task. I asked the service guy why did it take so long, he looked at me like he did not understand what I meant. I said man I've been here since 7 am it is now 9am. He said i dont know. This is the same guy that signed me in. I asked him was that my oil that Advanced Auto brought he said yeah we had to wait on your oil. I said that would of been good to know before hand. I could have brought my own damn oil faster. I told this guy that because of the service with my tires in the past on other vehicles I was going to bring my new truck to them for everything. Before I paid him I told him I would never be back to this location, he did not care the slighest bit. He just wanted that $121. I hate walmart but I can go there and get faster better service than I got from firestone for less money also. I am very disappointed in firestone.
I had an appointment already scheduled, but had to call this morning to see if I could bring my dog due to the weather. They quickly said pets are welcomed and were very friendly towards he and I when we arrived. One of the workers even came outside to ask us a question while we were walking in the rain.
I came early in the morning from PA scared from the noise coming from my car. They fixed it immediately. Got me back on the road and no charge!! They were honest....shield came loose, was dragging, no need for replacement. I am so thankful!! Thank you for the honesty and fabulous customer service!!
Had a quote done for front end work. They listed the same service, with slightly different words, twice on multiple items. When I pointed out that they intended to charge me double for the same work, they couldn't explain it. Had the work done somewhere else for less than half their quote. Someone with less technical understanding would likely not have caught it. Beware.
The customer service here was wonderful and they got the job done quickly. Can't complain
Firestone Complete Auto Care is a US Car Repair based in Florence, South Carolina. Firestone Complete Auto Care is located at 1917 Hoffmeyer Rd, Florence, SC 29501, USA.
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