Nice, clean place. Sales persons do not hassle at all.
So my refrigerator died mothers day called conns for a technician to come out took them till June 2 to get here my refrigerator is under warranty till 2019 I have lost all my food plus keeping ice in coolers because I do have a toddler in the home these individuals say now since they have the technicians report they will have wait 3 to 5 business days to make a,decision really what to be made the refrigerator dead seriously been exactly a month they keep giving us the run arounds maybe if a contact,a lawyer we could get a refrigerator never do business with,conns worst customer service ever will be contacting the better business buear Monday morning this is getting to be ridiculous
La-ni Roderick, I've never seen a representative kill a sale so quick. Yesterday my family and I visited this store for the first time, inquiring about sectionals. We were very motivated buyers. I asked about financing and advised Ms. Roderick we had a certain budget. This is when out experience with Ms. Roderick took an unusual turn, she proceeded to lecture us on credit and the importance of having good credit (with a strong hint of her presumption that we have bad credit). I have good credit while my boyfriend has rarely had to use it (cash up front type of person). We found this interaction unusual because we didn't ask for it (credit education), didn't need it (I asked about financing, however we have money to buy cash, I never walk into a store without cash), and we obviously were not interested (which my boyfriend and I made clear with awkward "what is she doing" glances at each other). To be fair we are a young couple (mid late 20s) however we have done very well for ourselves. Ms. Roderick also assumed we were from the area (she made sure to announce she was from New York); Ms. Roderick don't assume you know your audience. My boyfriend was born and raised in the Mid west and I'm from another state as well, so we weren't appreciative of her "you all down south" comment. Another reason why its important to know your audience, I'm very versed in credit, I used to work in the mortgage industry before becoming a stay at home mom and my boyfriend comes from a very good family (as stated before cash up front type of person). In conclusion we left Conn's went to a different store and bought a sectional (cash). We spent a little more than we wanted, but the customer service was excellent, I didn't feel like we were being profiled. Thank you so much Ms. La-ni and Conn's we will never visit your store again.
Bought a New Samsung stove from Conn's 2 weeks ago. The stove stopped working. Called Them = Store, Corporate, Samsung and customer service. Customer service set you up with there outside service companies that can't get to you for weeks. You can't get a manager on the phone because Conn's policy is to send you to Voice mail and a manager will call you in 72hrs. Meanwhile Our stove is still broken. The 30 day return or exchange policy is nothing. If the product has a problem that's not you fault brand new out the box they will not except it back until service has check it and that maybe weeks. Then even if it has no problems IT WILL COST YOU 15% OF THE ITEMS COST TO RESTOCK IT. They don't tell you that.... do they. When you have a problem they just just slide you to the side. I should have went back to Lowe's and Home Depot for my appliances like I always done. And I still have not received a call. Gonna go somewhere else to buy a stove because the money we are spending eating out is coming to the price of a stove. Conn's Don't care they got you on contract and you money.....
My salesman wrote up my order, for the set that I purchased for my daughters room. When the items were delivered 2 sideboards were missing for the stairs that I ordered for the bunk bed. Upon going back to the store, I was informed that there would be an additional cost for the sideboards. I then immediately contacted customer service to come back out and pick up the set that I was not paying anymore money than what I was contracted to pay. I was then informed that it would go on my credit as a voluntary repossession. Keep in mind this is the same date of delivery. After several minutes of being in the store, on the phone with customer service and speaking with management (whom was very nonchalant) I was informed that they would eat the cost for the boards, but I would have to split the cost of shipment with the salesman which was still unacceptable. I trusted the salesman to write my order up correctly, and furthermore why would the stairs be sold in 3 separate pieces? After much arguing back and forth, it was agreed that I would pay nothing for the salesman error, and could pick the item up at the store when it was delivered. Worst experience ever, and very poor customer service. I will never spend another penny of my money in this store.
Conn S Homeplus is a US Furniture Store based in Florence, South Carolina. Conn S Homeplus is located at 2524 David H McLeod Blvd, Florence, SC 29501, USA.
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