Best place in town for daycare, boarding, grooming or training. Would never leave my 2 dogs with anyone else!
This place is the BEST. The staff is amazing, as is the facility, & all of the products sold there. My boxer has been going to Woofers for daycare since she was a puppy, and whether it's for daycare, boarding, or a simple bath, there is nowhere else I would trust with my baby!
Full disclosure: I'm writing this review on behalf of my father, who isn't the best at using social media. Anyway, he brought his eight month old labradoodle in for a routine grooming. Admittedly she had some matting in her fur, but that shouldn't be an obstacle for a skilled groomer. At the very least they should have turned the dog away if it was too much for them to handle. To be honest if anything I'm overstating the level of matting to be fair to Woofers. I don't leave this review for any reason other than to share my father's experience and warn other dog owners. I'm getting a little long winded here, but in the grooming process the dog's ears were damaged/cut multiple times. When my dad picked her up he didn't immediately notice anything sans her mood being a little down, which is understandable for any dog in a new place. Upon getting her home he noticed that she wouldn't stop shaking her head, and after further review he noticed that she had blood coming from the tips of her ears. After a day of seeing if it would get better he took her to the vet, where it was confirmed that her ears were cut and a skin infection had developed. She has pretty significant edema in her ears now. She's absolutely miserable and continues to shake her ears, because well, she's a dog. After oral antibiotics she'll be good as new. My dad called to let the groomers know what happened with her ears, and they blamed it on the matting of her fur. They blamed cutting a dogs ears on her matting and offered up no apologies. In fact, they said the groomer has 20 years of experience. I'm not sure the name of the person he spoke with, because he didn't get it. He didn't really expect it to be an issue. He really just wanted them to know it happened and he was told "they'll let the owner know." A day passed and he never heard from anybody about it. It really does upset me that they don't want to gather more information on a situation where an animal was harmed. They didn't even offer up a simple apology. I absolutely wouldn't trust one of my two pups with these folks.
I was using Woofers, but their manager was extremely unprofessional and rude to me yesterday when I went to pick up the dogs. I had always asked that since I didn’t know what time I would get back from my motility clinic in Wake Forest due to a very serious medical problem requiring specialized care since visits can be kind of long and you never know what the results would be as far as further treatment with her staff and never had a problem before and they said it would be fine this time, too. So I got back yesterday and went to pick them up. When the front desk staff lady, who has always been pleasant, called her and told her Cappy and Quincy were ready to go, I hear her say into the phone, in an irritated voice, “They’re supposed to be here until Friday.” I just was thinking how rude that was and it made things kind of awkward as we waited and then she comes out and tells me next time, I need to let them know exactly or whatever because they lost $140 due to me picking them up yesterday rather than speaking privately with her staff to see if there might be a reason why. I called after leaving and found out this is the manager. It’s a shame because the rest of the people there are extremely nice, but this unprofessional, rude woman will never get any more of my business. When I tried to explain my situation, she immediately cut me off and would not let me explain, saying, “I understand.” No ma’am, if you can eat food and have the luxury of having your doctors near you certainly don’t understand.
I've worked in several kennels and spent a summer helping at Woofer's. They are by far one of the best in the business. The staff are caring and put the health, safety, and comfort of the dogs first. The play and boarding areas are immaculately clean and the dogs are monitored very closely. The retail space offers some of the best products out there, and the staff are very knowledgable. I can be hard to please when it comes to leaving my dog, but I'd leave him at Woofers in a heartbeat. I highly recommend them.
Woofers is a US Store based in Florence, South Carolina. Woofers is located at 2115 W Jody Rd, Florence, SC 29501, USA.
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